Refund policy

• Returns accepted within 5 days of delivery. Items must be unworn, undamaged, and in original packaging with proof of purchase.
• Full refund issued to the original payment method once returned item is inspected. Refunds processed within 7 business days of receipt.
• Exchanges and store credit available within 15 days for eligible items; customer responsible for return shipping unless item is defective or an error on our part.
• Defective or incorrect items: contact us within 7 days of delivery with photos. We will repair, replace, or refund at no cost and cover return shipping.
• Custom or engraved pieces are final sale and not eligible for return unless defective.
• To initiate a return or report a problem, email returnsdragonflyjewelry@gmail.com with your order number.